Chapter 5 of 16 · 9 min
Customers, households and the player app
The customer record, families and guardians, consents that remember who agreed to what, and the free player app where customers book for themselves.
The customer record
A customer is a person: name, ten-digit phone, email if they have one, date of birth if it matters. Everything they do — bookings, memberships, enrolments, invoices, payments — hangs off this record, so it is worth getting the phone right.
Two records for one person is how a membership ends up attached to the wrong one, so a duplicate phone number is refused rather than quietly merged. If a walk-in gives a number that is already on file, the desk shows you the existing person instead.
You do not need to import a list to begin. A walk-in becomes a customer with their first booking. If you have a spreadsheet of existing members, Settings has an importer, but nothing waits for it.
Households and guardians
Families are households. One member is the guardian — the parent who pays and signs. In the player app the guardian sees the whole household: every child’s bookings, enrolments and invoices. Every other member sees only themselves. A teenager with their own account does not read a sibling’s medical declaration.
Consents
A waiver, a medical declaration, a photo permission: each is a consent, and consent is kept as history, not as a tick box. Every time someone agrees, a new row records who signed, when, and to which wording; the previous one is marked revoked. “Did they agree?” is always answerable with who, when and to what — which is the question that matters on the day it matters.
The player app
Players and parents have their own app, free — play.frontcourt.pro, where they sign up with Google or their email. Once linked to your club (by the email you have on file, or your Join link), they see the day’s availability, book a court, and see their bookings, packs, coaching reports and invoices there, alongside the games they split with friends. A parent approves a child’s account from their own.
To invite someone, open their record and choose Invite to FrontCourt. The invite goes to the email you have on file; when they sign in with that email, their record at your club is linked. A player who made their account with a password confirms the email first - one tap on a link we send them. If they do not read email, the same box sends the invite on WhatsApp.
Related: Your public page, where the world sees your availability →